Success Stories
Threema Work is used in a variety of ways by countless satisfied customers across all industries. Here are some examples showcasing how the versatility and flexibility of Threema Work’s ecosystem can contribute to your success.
Bosch
Instant messaging as part of the modern workplace
Bosch
Instant messaging as part of the modern workplace
Bosch Group is a leading international technology company and service provider counting around 410,000 employees worldwide. As one of the major players in the Internet of Things (IoT) sector, Bosch offers innovative solutions for Smart Home, Smart City, Connected Mobility, and Industry 4.0. There are 460 subsidiaries and regional companies in around 60 countries.
Use Cases
- Threema Work is the standard messaging app for mobile communication across the entire company.
- Threema Work is ideal for quick communication on the go.
- Bosch wants to meet the expectations of employees working in a high-tech IT company.
- Threema Broadcast and Threema Gateway are some options that are considered for future development.
Cathy Ekstrom
IT Director Bosch-Gruppe
«What I like about Threema Work is that it’s easy to use and it’s easy to connect with others.»
Security and data protection are important to us. In Threema, we have found a partner who shares these values.
Threema Work is a tool that empowers our employees to work in a most flexible way – no matter where, no matter when.
The feedback from our users is excellent. Threema Work is highly appreciated and encourages real-time collaboration.
EDEKA
Threema Work Integration: Alerting and Fast Information Distribution
EDEKA
Threema Work Integration: Alerting and Fast Information Distribution
The EDEKA association consists of seven regional companies. The Northern-Bavaria-Saxony-Thuringia group of companies uses Threema Work first and foremost for communication with the retail stores. EDEKA is a prime example for the effortless integration of Threema Work into existing IT infrastructure, and the implementation also showcases Threema Work’s powerful APIs.
Use Cases
- Communication with retail stores: Fast distribution of information via Threema Broadcast using a distribution list that’s automatically generated by means of the APIs.
- Monitoring and alerting: In the event of a technical error or downtime, notification messages are automatically sent to specified user groups.
- General communication: Newsletters from the executive board are sent to the employees using Threema Broadcast.
- Internal communication channel: Some store managers use Threema Work to communicate with the staff.
Pierre Vieweg
Division Manager IT Retail
«The ways to integrate Threema Work into one’s own systems are brilliant.»
The onboarding process couldn’t be easier: New users receive their credentials in a fully automated manner.
The various APIs are well documented and work impeccably.
Threema Work is also integrated into the ticketing system to ensure minimal response times in case of urgent events.
Daimler AG
Threema Work as official company messenger
Daimler AG
Threema Work as official company messenger
Daimler AG is one of the world’s largest manufacturers of cars and commercial vehicles, its most famous brand being Mercedes-Benz. The long-standing company also offers financing, leasing, fleet management, insurance, and innovative mobility services.
Use Cases
- Threema Work is the official instant messenger for the entire company. It’s prohibited to use conventional chat apps for business purposes on company phones.
- Primary use case is the exchange of ad-hoc messages and team communication in group chats.
- Threema Work is also used for broad information distribution and top-down communication, e.g., by Leadership 2020.
- Notification systems also increasingly incorporate Threema technology by using Threema Gateway.
- Threema Work is available to all employees – on both company phones and BYOD devices..
Michael Schrank
CISO Daimler AG
«Modern on-the-go communication in business environments is subject to the same security requirements as traditional communication. Threema Work combines speed and usability with these requirements!»
Instant messaging has become an indispensable part of everyday life; it’s of utmost importance that internal business information stays inside the company.
Strong end-to-end encryption, effective privacy protection, and high availability are key when it comes to messaging services.
Threema Work is the ideal complement to other collaboration tools that focus on desktop messaging and video conferencing.
Rossmann
Reach employees anywhere, anytime
Rossmann
Reach employees anywhere, anytime
Rossmann is Germany’s second largest drugstore chain. Outside of Germany, the company also operates in six other European countries (Poland, Hungary, the Czech Republic, Albania, Kosovo, and Turkey), supplying goods to more than 4,000 stores in total.
In 2019, Rossmann’s management decided to introduce Threema Work as company messenger.
Use Cases
- Threema Work is primarily used for instant messaging. It allows to quickly and efficiently distribute information to specific target groups.
- The app’s simplicity and ease of use allow Rossmann to contact colleagues from various departments and gradually connect new company divisions to the app.
Nico Maiwald
Product Owner
«With Threema Work, top-down communication is a success. It’s also easy and efficient for us to reach our partners thanks to Threema Work.»
Threema Work supports us in everyday communication. By using the app, information paths have become shorter and accessibility higher.
Getting familiar with the app is no big deal for most employees. The useful features, such as sharing media files or creating group chats, add the finishing touch to the app experience.
For us, Threema Work is not only a means to chat but also a platform for interaction across companies.
City of Frankfurt am Main
Multi-Tenancy: Threema Work Is the Messenger for All Departments
City of Frankfurt am Main
Multi-Tenancy: Threema Work Is the Messenger for All Departments
The city of Frankfurt am Main has been using Threema Work since 2019, and the number of users has been steadily increasing ever since. In August 2021, more than 33 offices and about 1,600 employees were using Threema Work.
Multi-tenancy was a prerequisite because the individual offices have to be in charge as far as administration and user management is concerned (app pre-configuration, etc.). The central IT office, however, is only responsible for basic setup and purchase.
Use Cases
- Threema Work is used in the following areas and offices: central IT office, education, fire department, public health office, city drainage, road construction department, public order office, landscape department
- In particular, employees who are often on the go, or ones who do not have a conventional office workspace, use Threema Work as preferred communication channel.
- The main goal is to offer the staff an adequate WhatsApp alternative in order to avoid dangerous shadow IT in the form of chat services that lack proper security and privacy protection.
«Threema Work clearly offers the best bang for your buck.»
Thorsten Berner
Magistrate, Office for Information and Communication Technology
Compared to other business messengers, Threema Work offers the best bang for the buck.
Multi-tenancy is a crucial factor for us, and Threema Work’s dashboard is very convincing in this regard.
Onboarding remote administrators doesn’t require any effort, and licenses can be moved from one office to another in no time.
TK Elevator
Service reporting and order placement via messenger
TK Elevator
Service reporting and order placement via messenger
TK Elevator offers service for elevators, escalators, and automatic doors throughout Germany. Thanks to a decentralized organization of the company’s location network, emergency calls can be answered around the clock, and issues are resolved promptly. Across Germany, the Service24 center and service technicians use Threema Work to communicate.
Use Cases
- Via Threema Work, error reports are issued by the Service24 center and acknowledged by the service technicians.
- When a service technician acknowledges a report in the Threema Work app, an order is created in SAP and Navision via Threema Gateway.
- On top of that, single and group chats are used for general communication.
Mustafa Tökmel
Project Manager Field Service
«Our service technicians are huge fans of Threema Work; it’s an essential tool for their work.»
In the past, orders were placed by phone. Today, via messenger. This workflow is much more efficient because there are no more phone calls that cause interruptions.
Process automation by means of Threema Gateway is a benefit for both the company and the customers. Automation saves time, and customers are reached instantly.
Our service technicians requested to use a messenger. However, they are not the only ones who benefit, it’s also an advantage for the customers and the company.
Alliance 90 / The Greens
Informing party members via broadcasting
Alliance 90 / The Greens
Informing party members via broadcasting
Alliance 90 / The Greens is a German political party that focuses on environmental issues. Founded in 1980, the party entered the German Bundestag in 1983 for the first time. Today, the party consists of about 67,000 members.
Photos: Rasmus Tanck
Use Cases
- Threema is used for internal communication. Via broadcasting, party members are informed about current events, party stances, and ongoing campaigns.
- Only party members can subscribe to the news channel, external parties don’t have access.
- Threema is used (among others, by the party leaders and the parliamentary group) as tool for fast and straightforward communication.
Michael Kellner
General Secretary of the German Green Party
«Privacy protection and data restraint are not just political demands to us – with Threema, we can live up to these claims.»
To us, privacy protection and data restraint are crucial; and in these respects, Threema is the leader.
We appreciate our relationship with Threema. Good support is as important to us as a good product.
The platform is easy to use and meets all of our requirements.
Hospital STS AG – Rescue Service
Separation between professional and personal communication
Hospital STS AG – Rescue Service
Separation between professional and personal communication
The ambulance corps of the hospital Simmental-Thun-Saanenland (STS) AG is responsible for rescue services in the Bernese Highlands and in the metropolitan area Thun. More than 80 employees are available around the clock to perform rescues and patient transports in case of emergencies.
Use Cases
- Threema Work helps to strictly separate personal and professional communication; internal information is exchanged via this secure channel.
- Threema Work is used for short-term deployment planning (e.g., in case of a sick leave).
- For each operational department of the ambulance service, there is a group chat for internal communication.
- Threema Work is also suited for bilateral communication between response teams.
Marc Stiller
Deputy Head of Rescue Service
«Instant messaging is a contemporary means of communication, and our employees enjoy using Threema Work.»
Even though team members don’t have to use Threema Work, almost all of them of them do.
Since the app is easy to use and its installation doesn’t require any skills, it’s ideally suited for technically inexperienced employees.
There are various benefits of instant messaging, e.g., group chats, permanent availability, and file transfer.
Hotel Estrel Berlin
Reaching non-desk employees
Hotel Estrel Berlin
Reaching non-desk employees
The Estrel Berlin is Germany’s largest hotel. It houses 1,125 rooms and suites, four restaurants, three bars, a summer garden that includes a jetty, a modern spa, and a fitness area. The four-star-plus hotel is connected to the Estrel Congress Center; the total area is 25,000 m2.
Use Cases
- Not every employee is equipped with a company email address. Thanks to Threema Work, however, everyone can be reached, no matter in which branch of the hotel they work.
- Flexible usage: The various departments use different features of the app in the way that suits their needs best. There is a separate group chat for each department, and they are all used actively.
- Accessible anywhere: Even in rooms where the mobile network’s signal is weak, Threema Work can be used to make phone calls over the Wi-Fi network.
- Threema Work is also used for communication with external parties.
Katharina Katschorowski
IT-Supervisor
«Threema Work is user-friendly and ingeniously easy to use – anyone can work with it!»
Everyone is fond of instant messaging: housekeeping, back office, and the service team. Most employees use it daily.
Single and group chats, voice calls, image and file exchange: Threema Work offers all the features users expect.
Security and privacy are important to us. Here, too, Threema is convincing across the board: The servers are located in Switzerland, and no metadata is collected.
Open Circle AG
Automated notification
Open Circle AG
Automated notification
Open Circle AG has been offering innovative IT solutions for companies since 2001. Its core product is the Swiss Business Cloud, a fully virtualized workspace that customers can access securely from anywhere in the world.
Use Cases
- Threema Work is used for automated emergency notification of all employees. The support and notification system relies on Threema Gateway.
- In addition, Threema Work is used for informal communication on the go, especially if time is a critical factor.
- Important and time-sensitive matters are discussed in group chats. Confidential topics can only be discussed via secure channels.
Pascal Mages
Chief Technology Officer (CTO)
«Threema Work helps us to act quickly when disruptions occur and simplifies our internal communication.»
Mobile messaging is straightforward and faster than email communication.
The integration of Threema Gateway into our support and notification system was easy and required minimal effort.
Open Circle AG and Threema share the same values: security, confidentiality, integrity, and “Made in Switzerland”.
