Success Stories
Threema Work is used in a variety of ways by countless satisfied customers across all industries. Here are some examples showcasing how the versatility and flexibility of Threema Work’s ecosystem can contribute to your success.
Mercedes-Benz Group AG
Threema Work as official company messenger
Mercedes-Benz Group AG
Threema Work as official company messenger
Mercedes-Benz Group AG (formerly Daimler AG) is one of the world’s largest manufacturers of cars and commercial vehicles, its most famous brand being Mercedes-Benz. The long-standing company also offers financing, leasing, fleet management, insurance, and innovative mobility services.
Use Cases
- Threema Work is the official instant messenger for the entire company. It’s prohibited to use conventional chat apps for business purposes on company phones.
- Primary use case is the exchange of ad-hoc messages and team communication in group chats.
- Threema Work is also used for broad information distribution and top-down communication, e.g., by Leadership 2020.
- Notification systems also increasingly incorporate Threema technology by using Threema Gateway.
- Threema Work is available to all employees – on both company phones and BYOD devices..
Michael Schrank
Former CISO Mercedes-Benz Group AG
“Modern on-the-go communication in business environments is subject to the same security requirements as traditional communication. Threema Work combines speed and usability with these requirements!”
Instant messaging has become an indispensable part of everyday life; it’s of utmost importance that internal business information stays inside the company.
Strong end-to-end encryption, effective privacy protection, and high availability are key when it comes to messaging services.
Threema Work is the ideal complement to other collaboration tools that focus on desktop messaging and video conferencing.
EDEKA
Threema Work Integration: Alerting and Fast Information Distribution
EDEKA
Threema Work Integration: Alerting and Fast Information Distribution
The EDEKA association consists of seven regional companies. The Northern-Bavaria-Saxony-Thuringia group of companies uses Threema Work first and foremost for communication with the retail stores. EDEKA is a prime example for the effortless integration of Threema Work into existing IT infrastructure, and the implementation also showcases Threema Work’s powerful APIs.
Use Cases
- Communication with retail stores: Fast distribution of information via Threema Broadcast using a distribution list that’s automatically generated by means of the APIs.
- Monitoring and alerting: In the event of a technical error or downtime, notification messages are automatically sent to specified user groups.
- General communication: Newsletters from the executive board are sent to the employees using Threema Broadcast.
- Internal communication channel: Some store managers use Threema Work to communicate with the staff.
Pierre Vieweg
Division Manager IT Retail
“The ways to integrate Threema Work into one’s own systems are brilliant.”
The onboarding process couldn’t be easier: New users receive their credentials in a fully automated manner.
The various APIs are well documented and work impeccably.
Threema Work is also integrated into the ticketing system to ensure minimal response times in case of urgent events.
SIX Group
Communication Services for Financial Market Participants
SIX Group
Communication Services for Financial Market Participants
As the backbone of the Swiss financial center, SIX acts as an intermediary between banks and financial market participants. The company operates on a global level and offers services in the fields of capital markets, finance, and banks. SIX also takes an active role in shaping the digital infrastructure of the future.
Use Cases
- Threema Work is the official messenger for secure communication among members of the SIX Cyber Security Hub.
- The SIX Cyber Security Hub chat group and other important chat groups are managed centrally with Threema Broadcast.
- Secure communication has become easier with Threema Work because unmanaged devices (BYOD) can be included into the corporate communication easily and quickly.
Stjepan Vinkovic
SOC Service Manager and Co-Lead SIX Cyber Security Hub
“Threema Work fully satisfies the needs of financial market participants.”
Both response time and quality of the customer support are exceptional and stand out from other providers.
We’re saving a lot of time thanks to Threema Broadcast’s central group management – a feature we wouldn’t want to do without anymore.
The fact that the server is located in Switzerland is an additional benefit that separates Threema Work from other services.
Mercedes-Benz India
Exchange of Public, Private, and Confidential Information in Real Time
Mercedes-Benz India
Exchange of Public, Private, and Confidential Information in Real Time
Mercedes-Benz India was founded by Daimler back in 1994. That year, Daimler decided to enter the Indian market and established the subsidiary’s headquarters in Pune, Maharashtra. Mercedes-Benz India is responsible for the assembly of luxury cars. Since 2021, Threema Work has been the company’s official instant messenger at Mercedes-Benz India. In October of the same year, Threema Work was extended to franchise partners and dealer employees to ensure a secure and efficient communication.
Use Cases
- Threema Work ensures seamless real-time communication between the brand and its franchise partners and dealer employees.
- News and important information is distributed to the appropriate franchise partners using Threema Broadcast.
- Thanks to Threema Broadcast, groups can be managed centrally by the group owners. This way, everyone is present in the right groups, and no one misses any information.
- Thanks to Threema Work’s outstanding security, even sensitive information can be exchanged in real time via distribution lists, groups, and in single chats.
Shivani Sawant
Project Manager
“Threema Work is a reliable and secure messaging app for exchanging confidential information.”
Communication is much faster with Threema Work than it is via email. We can’t imagine working without it.
Now that our Threema Work user base also covers franchise partners, communication has become even more efficient.
Group chats enhance collaborative and participative aspects of professional communication, which reinforces the team spirit.
City of Frankfurt am Main
Multi-Tenancy: Threema Work Is the Messenger for All Departments
City of Frankfurt am Main
Multi-Tenancy: Threema Work Is the Messenger for All Departments
The city of Frankfurt am Main has been using Threema Work since 2019, and the number of users has been steadily increasing ever since. In August 2021, more than 33 offices and about 1,600 employees were using Threema Work.
Multi-tenancy was a prerequisite because the individual offices have to be in charge as far as administration and user management is concerned (app pre-configuration, etc.). The central IT office, however, is only responsible for basic setup and purchase.
Use Cases
- Threema Work is used in the following areas and offices: central IT office, education, fire department, public health office, city drainage, road construction department, public order office, landscape department
- In particular, employees who are often on the go, or ones who do not have a conventional office workspace, use Threema Work as preferred communication channel.
- The main goal is to offer the staff an adequate WhatsApp alternative in order to avoid dangerous shadow IT in the form of chat services that lack proper security and privacy protection.
“Threema Work clearly offers the best bang for your buck.”
Thorsten Berner
Magistrate, Office for Information and Communication Technology
Compared to other business messengers, Threema Work offers the best bang for the buck.
Multi-tenancy is a crucial factor for us, and Threema Work’s dashboard is very convincing in this regard.
Onboarding remote administrators doesn’t require any effort, and licenses can be moved from one office to another in no time.
TK Elevator
Service reporting and order placement via messenger
TK Elevator
Service reporting and order placement via messenger
TK Elevator offers service for elevators, escalators, and automatic doors throughout Germany. Thanks to a decentralized organization of the company’s location network, emergency calls can be answered around the clock, and issues are resolved promptly. Across Germany, the Service24 center and service technicians use Threema Work to communicate.
Use Cases
- Via Threema Work, error reports are issued by the Service24 center and acknowledged by the service technicians.
- When a service technician acknowledges a report in the Threema Work app, an order is created in SAP and Navision via Threema Gateway.
- On top of that, single and group chats are used for general communication.
Mustafa Tökmel
Project Manager Field Service
“Our service technicians are huge fans of Threema Work; it’s an essential tool for their work.”
In the past, orders were placed by phone. Today, via messenger. This workflow is much more efficient because there are no more phone calls that cause interruptions.
Process automation by means of Threema Gateway is a benefit for both the company and the customers. Automation saves time, and customers are reached instantly.
Our service technicians requested to use a messenger. However, they are not the only ones who benefit, it’s also an advantage for the customers and the company.
Bau- und Liegenschaftsbetrieb NRW
Streamline Internal Communication with Threema Work
Bau- und Liegenschaftsbetrieb NRW
Streamline Internal Communication with Threema Work
The building and real-estate management North Rhine-Westphalia (BLB NRW) owns and rents out almost all properties of the state of North Rhine-Westphalia. It manages one of the largest real-estate portfolios in Europe, with about 4,100 buildings, a rental area of approximately 10.4 million square meters, and around €1.4 billion of rental income. The company offers services in the areas of development and planning, construction and modernization as well as the administration and sale of technically and structurally complex properties. In addition, the BLB NRW plans and implements the civilian and military construction measures of the federal government of Germany in North Rhine-Westphalia. In its head office and seven branches, the company employs more than 2,500 staff members.
Use Cases
- Threema Work is used for secure internal communication as well as for communication outside the state administration network.
- The poll feature in the Threema Work app and in Threema Broadcast facilitate the decision-making process.
- The feed “Information Security” regularly provides interested employees with relevant security knowledge.
- Status reports of the IT systems are shared via Threema Broadcast.
Jürgen Ebbinghaus
Chief Information Security Officer
“Having been a long-standing Threema user, opting for Threema Work was a natural thing to do.”
A key argument for Threema Work was that the app can easily be managed with our external MDM system.
The high level of customer satisfaction during our trial phase in 2019 underpins the intuitive use of Threema Work.
Threema Work enables fast and agile communication just how modern companies need it.
AOZ
Dynamic Group Creation and Straightforward Information Distribution
AOZ
Dynamic Group Creation and Straightforward Information Distribution
AOZ is an independent public institution of the city of Zurich. On behalf of the federal government, cantons, and municipalities, it performs tasks concerning social welfare and integration support for asylum seekers, refugees, and other immigrants, and it provides general assistance and accommodation to them. AOZ further imparts knowledge and advises professionals and interested parties on migration and integration topics. More than 1,000 employees use Threema Work for internal and external communication.
Use Cases
- Threema Work is used for both communication among employees (in single and group chats) and for top-down communication via Threema Broadcast.
- AOZ further uses Threema Work to exchange information quickly within the departments and to plan resources for night duty.
- Thanks to Threema Work’s API, user management processes (e.g., adding or removing employees or distributing login credentials via email) can be automated. In addition, the Threema Broadcast API allows to create groups to which employees can be added automatically.
- Threema Broadcast is also used to inform about system outages quickly in case of emergency.
- For AOZ’s wide range of courses, Threema Education is the ideal price plan: it offers teachers the possibility to easily contact their course participants via Threema Work.
Valerie Nuzzo
Application Manager
“Threema Work enables AOZ to communicate in a secure way and exchange information within the organization quickly and easily.”
Especially during the pandemic, Threema Work proved to be an essential communication tool that enabled us to instantly respond to current events.
Threema Work quickly became a success after it was rolled out – now, the app is fully used by all employees.
The comprehensive APIs allow us to automate the user management and various other processes.
City of Winterthur
Adapt Threema Work Flexibly to the Daily Business
City of Winterthur
Adapt Threema Work Flexibly to the Daily Business
With its 117,000 inhabitants, the city of Winterthur is Switzerland’s sixth-largest city by population, and it’s often referred to as the city of education, culture, and gardens. As the city council’s center of competence, the IT Services Winterthur provide all services related to IT and telecommunications, and they are responsible for the entire IT infrastructure of the city council’s 60 departments and agencies. Further, they are in charge of equipping the 4,800 employees with suitable applications, in which context they have introduced Threema Work.
Use Cases
- Threema Work is used for both inter- and cross-departmental communication.
- The flexibility of Threema Work is particularly appreciated: every department uses the app in a way that most suits their daily tasks.
- With Threema Work, administration employees communicate in a privacy-compliant manner in both internal and external matters.
- Threema Work is used in various roles for fast and straightforward communication – from interns to city-council members.
Markus Wassmer
Head of Workplace & Service Management
“Distributing the app via our own MDM system happens to be very efficient.”
The possibility to communicate securely using a privacy-compliant messenger is what convinced us.
We regularly receive feedback from various parties stating that they appreciate the fact that we use a secure messenger.
Threema allows corporate instant messaging that doesn’t violate the city council’s privacy policy.
Digital Solutions, Department of Justice and Home Affairs of the Canton of Zurich
A Communication Solution at the Ready
Digital Solutions, Department of Justice and Home Affairs of the Canton of Zurich
A Communication Solution at the Ready
Digital Solutions is the IT department of the Department of Justice and Home Affairs of the canton of Zurich. It’s responsible for forward-thinking digital solutions such as robots and virtual assistants. It further develops and maintains technical applications for departments, offices, and specialist units, and conducts product evaluations. The department operates its own data-center infrastructure at two separate locations.
Use Cases
- Threema Work is used in the Digital Solutions department as a mobile communication channel that can be used independently of the place of work.
- Besides single and team chats organized by the staff, the department provides centrally managed chat groups that don’t rely on individual administrators.
- If needed, external service providers can be included in internal communication with their own Threema or Threema Work ID.
- Threema Broadcast is used to send status notifications from system and network monitoring.
Urs Kaderli
Head of Digital Solutions
“We have introduced Threema Work to provide our employees with a secure business messaging solution featuring a centrally managed address book they can use on their personal device independently of a phone number.”
We use Threema Broadcast because it allows alert notifications to contain more information than SMS and to reach recipients more flexibly than emails.
Our employees appreciate Threema Work as a modern communication solution they can take everywhere.
A very convenient feature of Threema Work is the off-hours policy, which allows to receive messages only during working hours.
Children’s Hospital Dritter Orden Passau, Dritter Orden Clinic GmbH
Ensure Privacy Protection of Patients with Threema Work
Children’s Hospital Dritter Orden Passau, Dritter Orden Clinic GmbH
Ensure Privacy Protection of Patients with Threema Work
As a center for children and youth health, the Children’s Hospital Dritter Orden Passau is the largest service provider in the Lower Bavaria region as far as children and youth medicine is concerned. Threema Work complements existing communication channels such as webmail, which requires a VPN connection, and is now used by more than 400 employees of the clinic.
Use Cases
- Video calls allow medical staff at the patient bedside to contact specialists, e.g., for ultrasounds. They further allow specialists to offer video-based guidance in emergency situations in birth clinics.
- Threema Broadcast is used to send important news to the entire staff.
- To exchange work schedules and to organize appointments, Threema Work comes in useful.
- Threema Work enables mobile and secure communication at the same time, which is particularly important in regard to privacy protection.
Alexander Traub
Chairman of the Employee Representative Committee
“Threema Work allows to combine mobile working and data protection in the best possible way.”
Threema Work stands out due to its easy-to-use interface, in which most employees feel right at home. It was no big deal, therefore, to switch to Threema Work.
With Threema Broadcast and the different department group chats, we also reach employees who are not working on site (e.g., part-time workers, field service, and employees working in shifts).
Especially in the context of digitalization, Threema Work greatly facilitates communication within the clinic.
Alliance 90 / The Greens
Informing party members via broadcasting
Alliance 90 / The Greens
Informing party members via broadcasting
Alliance 90 / The Greens is a German political party that focuses on environmental issues. Founded in 1980, the party entered the German Bundestag in 1983 for the first time. Today, the party consists of about 67,000 members.
Photos: Rasmus Tanck
Use Cases
- Threema is used for internal communication. Via broadcasting, party members are informed about current events, party stances, and ongoing campaigns.
- Only party members can subscribe to the news channel, external parties don’t have access.
- Threema is used (among others, by the party leaders and the parliamentary group) as tool for fast and straightforward communication.
Michael Kellner
General Secretary of the German Green Party
“Privacy protection and data restraint are not just political demands to us – with Threema, we can live up to these claims.”
To us, privacy protection and data restraint are crucial; and in these respects, Threema is the leader.
We appreciate our relationship with Threema. Good support is as important to us as a good product.
The platform is easy to use and meets all of our requirements.
City of Freiburg im Breisgau
Threema Work: The Secure WhatsApp Alternative
City of Freiburg im Breisgau
Threema Work: The Secure WhatsApp Alternative
The city of Freiburg im Breisgau employs around 4,000 staff members across 50 departments. The city administration has been using Threema Work since the trial period in 2020, and the number of users has been steadily increasing ever since. As of now, one third of the city’s employees can use Threema Work for professional communication.
Use Cases
- For the city administration’s staff, Threema Work constitutes the perfect WhatsApp alternative
- The messenger is particularly popular among the mobile workforce
- The most important group chats are managed using Threema Broadcast, which allows for central administration
- The handy “off-hours policy” ensures a healthy work–life balance
- Employees who are not equipped with a company smartphone can also be addressed
Michael Schulz
Head of IT
“Threema Work is a privacy-compliant messaging app our employees can use without having to worry.”
The wide range of features and the unparalleled cost effectiveness won us over.
Thanks to the comprehensible documentation, integration into one’s own directory service is a breeze.
The independent infrastructure and the fact that the apps are open source are also major advantages.
Hospital STS AG – Rescue Service
Separation between professional and personal communication
Hospital STS AG – Rescue Service
Separation between professional and personal communication
The ambulance corps of the hospital Simmental-Thun-Saanenland (STS) AG is responsible for rescue services in the Bernese Highlands and in the metropolitan area Thun. More than 80 employees are available around the clock to perform rescues and patient transports in case of emergencies.
Use Cases
- Threema Work helps to strictly separate personal and professional communication; internal information is exchanged via this secure channel.
- Threema Work is used for short-term deployment planning (e.g., in case of a sick leave).
- For each operational department of the ambulance service, there is a group chat for internal communication.
- Threema Work is also suited for bilateral communication between response teams.
Marc Stiller
Deputy Head of Rescue Service
“Instant messaging is a contemporary means of communication, and our employees enjoy using Threema Work.”
Even though team members don’t have to use Threema Work, almost all of them do.
Since the app is easy to use and its installation doesn’t require any skills, it’s ideally suited for technically inexperienced employees.
There are various benefits of instant messaging, e.g., group chats, permanent availability, and file transfer.
Hotel Estrel Berlin
Reaching non-desk employees
Hotel Estrel Berlin
Reaching non-desk employees
The Estrel Berlin is Germany’s largest hotel. It houses 1,125 rooms and suites, four restaurants, three bars, a summer garden that includes a jetty, a modern spa, and a fitness area. The four-star-plus hotel is connected to the Estrel Congress Center; the total area is 25,000 m2.
Use Cases
- Not every employee is equipped with a company email address. Thanks to Threema Work, however, everyone can be reached, no matter in which branch of the hotel they work.
- Flexible usage: The various departments use different features of the app in the way that suits their needs best. There is a separate group chat for each department, and they are all used actively.
- Accessible anywhere: Even in rooms where the mobile network’s signal is weak, Threema Work can be used to make phone calls over the Wi-Fi network.
- Threema Work is also used for communication with external parties.
Katharina Katschorowski
IT Supervisor
“Threema Work is user-friendly and ingeniously easy to use – anyone can work with it!”
Everyone is fond of instant messaging: housekeeping, back office, and the service team. Most employees use it daily.
Single and group chats, voice calls, image and file exchange: Threema Work offers all the features users expect.
Security and privacy are important to us. Here, too, Threema is convincing across the board: The servers are located in Switzerland, and no metadata is collected.
Open Circle AG
Automated notification
Open Circle AG
Automated notification
Open Circle AG has been offering innovative IT solutions for companies since 2001. Its core product is the Swiss Business Cloud, a fully virtualized workspace that customers can access securely from anywhere in the world.
Use Cases
- Threema Work is used for automated emergency notification of all employees. The support and notification system relies on Threema Gateway.
- In addition, Threema Work is used for informal communication on the go, especially if time is a critical factor.
- Important and time-sensitive matters are discussed in group chats. Confidential topics can only be discussed via secure channels.
Pascal Mages
Chief Technology Officer (CTO)
“Threema Work helps us to act quickly when disruptions occur and simplifies our internal communication.”
Mobile messaging is straightforward and faster than email communication.
The integration of Threema Gateway into our support and notification system was easy and required minimal effort.
Open Circle AG and Threema share the same values: security, confidentiality, integrity, and “Made in Switzerland”.
Baden-Württemberg Association of German Cities and Towns
Threema Work as a Privacy-Compliant Messenger Across Municipal Borders
Baden-Württemberg Association of German Cities and Towns
Threema Work as a Privacy-Compliant Messenger Across Municipal Borders
The Baden-Württemberg Association of German Cities represents the interests of its members – 198 cities and municipalities in Baden-Württemberg – within the state, the federal government, and the European Union. Furthermore, the Association maintains and strengthens the network of its members, for example, by conducting surveys on relevant and current topics. The members of the Association are informed in particular about political events relevant to them and current developments in the areas of legislation and administration.
Use Cases
- Threema Work enables fast and straightforward communication with individuals and within groups, allowing the Association to respond to challenges more flexibly and spontaneously.
- Additional coordination during an ongoing video conference is no problem with Threema Work.
- Threema Work offers the possibility to communicate with various cities and municipalities in a privacy-compliant manner.
Timo Jung
Head of the Central Services Department
“Threema Work enables excellent coordination of events behind the scenes.”
With Threema Work, messages can be sent to the entire workforce in no time.
We were particularly convinced by the simple handling of the app.
We wouldn’t want to go without the straightforward mobile communication Threema Work offers anymore.
Emmental Hospital
Finding Substitutes in the Event of Sick Leaves – An Easy Task with Threema Work
Emmental Hospital
Finding Substitutes in the Event of Sick Leaves – An Easy Task with Threema Work
The Emmental Hospital is the acute-care hospital of the Emmental valley. At its two locations in Burgdorf and Langnau, it provides integral healthcare on a high level around the clock. It further secures the rescue service for the entire Emmental valley, which responds to more than 5,000 emergencies every year. In addition to the Burgdorf and Langnau sites, the Emmental Hospital also runs bases in Kirchberg and Grünenmatt to guarantee that the emergency responders arrive at the scene of an accident within only a few minutes.
Use Cases
- Threema Work is an important and valuable communication tool for the rescue service, where data privacy is key.
- Threema Work is used to communicate absences at short notice and distribute urgent information.
- Substitutes for sick employees are found within around six minutes thanks to Threema Work. Employees can track in real time whether a shift still needs to be covered or not.
- Threema Broadcast is used to distribute work schedules.
Michael Eicher
Head of the Rescue Service Department
“Thanks to Threema Work, we were able to significantly reduce the organizational workload we had when an employee called in sick. Finding substitutions for sick leaves has never been easier.”
Threema Work is a secure and reliable communication tool. Employees can be reached a whole lot better than via email.
The web client allows to communicate securely and comfortably from the computer.
Thanks to Threema Work, employees have all relevant information at their fingertips on their mobile device.
