TK Elevator Austria
Fast Communication of Incident Reports Thanks to Integration with the ERP System
TK Elevator Austria offers various services relating to elevators, escalators, and automatic doors, such as sales, maintenance, repairs, and support. The company also develops and produces innovative solutions for new buildings and modernizes or replaces existing systems of all makes. TK Elevator is represented at nine locations in Austria.
Threema Work is currently used by over 200 employees.
Use Cases
- Thanks to the integration into the ERP system via Threema Gateway, Threema Work acts as a platform for distributing and communicating tasks to resolve disruptions.
- Incidents reported by customers and processed in the ERP system are transmitted from the system to the technicians as a direct message at the touch of a button. An integrated feedback feature and a means to coordinate incidents with coworkers allows a large number of incidents to be assigned efficiently via Threema Work.
- Thanks to the switch to Threema Work and the direct messaging solution, distribution is more streamlined, and fewer calls are needed.
Lukas Vogler
Project Manager Business Operations
“The ability to integrate Threema Work into our ERP system via Threema Gateway is what convinced us.”
The direct connection from the ERP system to Threema Work is particularly convenient for the users as it’s easy to distribute tasks and obtain feedback in case an employee is unavailable at short notice.
Threema Work is an excellent tool for the distribution of incident reports.
Threema Work ensures data protection in communication.
Over 8,000 companies and organizations use Threema Work as their business-messaging service.
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