Problems with push notifications on Xiaomi devices

If you experience problems with push notifications on a Xiaomi device, please perform the following steps:

  • Reboot your phone.
  • Navigate to “Settings > Additional Settings > Battery and Performance > Manage apps’ battery usage”, and turn “Power saving modes” off.*
  • Open the Security app, navigate to Permissions, and add Threema to Autostart.*
  • Summon the Task Manager (by pressing the menu button on your device), find Threema, drag it downwards until the padlock icon appears, and tap the padlock icon.*
  • In the app Security, open settings (by tapping the cog icon in the top right corner), select “Data usage”, and activate “Allow background data”.*
  • It might also help to turn off Memory Optimization in MIUI’s “Developer Settings options” (in Settings > Additional Settings). To enable “Developer settings”, navigate to Settings > About Phone, and tap multiple times on “MIUI version”.*

Should the problem persist after you have completed the steps listed above, please follow the general troubleshooting instructions.

*) The menu paths specified here apply to MIUI 8.5 on Android 6.0. Depending on device and software version, designation and location of menu items may differ.

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