I have got a new phone – how do I transfer my data?

  • Create an ID export on your previous device: Tap on “My ID”, then select “ID export”, and activate the option “Include in phone backup” after exporting your ID.
  • Create an encrypted iTunes backup. You can find the respective instructions on this Apple support page.
  • Restore Threema on your new device from your iTunes backup by restoring the iTunes backup of your previous device. Now you can resume using Threema as usual.

Windows Phone

  • Create a data backup on your old device: Navigate to “Settings” and select “Backup”.
  • Tap on “Create Threema data backup”.
  • Install Threema on your new device and launch it. Tap on “or tap here to use an already existing backup”.
  • Select the backup file, and enter your password. Your Threema data is now being restored. Please be patient.

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