How can I reinstall the app without any loss of data?

You might be experiencing issues with Threema after upgrading your phone's operating system or making other changes to your phone. In such a case it might be necessary to reinstall the app. To avoid a losing your data, please follow the steps below:

  1. Create a data backup in Threema including media files (find out how).
  2. Go to Android > Settings > Apps > Threema.
  3. Tap on “Delete data” and uninstall the app. Do the same for Threema's plugins.
  4. Reboot your phone and reinstall the app and the plugins.
  5. Open Threema and restore the previously created backup with our setup wizard.

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