Problems with push notifications on Huawei devices

If you experience problems with push notifications on a Huawei device, please perform the following steps.

  • Reboot your phone.
  • Open Threema, navigate to “Settings > Troubleshooting  > Fix Huawei problems”, and follow the on-screen instructions.

Battery saving mode

Make sure that Threema is allowed to be active when your screen is locked. Navigate to “Settings > Battery > Close apps after screen lock”, and set “Threema” to “Don’t close”. Depending on device and software version, designation and location of this menu item can differ.

Activate background data

Navigate to “Settings > Apps > Threema > Data usage”, scroll down, and set “Background data” to “allowed”.*

Should the problem persist after you have completed the steps listed above, please follow the general troubleshooting instructions.

*) The menu paths specified here apply to EMUI 5.0 on Android 7.0. Depending on device and software version, designation and location of menu items may differ.

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