How do I restore a Threema Safe backup?
Threema Safe backups can be restored in the setup wizard. If there is already a Threema ID set up on your device, delete it first:
- In Threema’s main screen, tap on “My Profile”
- Select “Advanced options”
- Tap “Delete ID”
iOS / Windows Phone:
- In Threema’s main view, select the “My Profile”/“My ID” tab
- Scroll to the bottom, and tap on “Delete ID”
In the setup wizard, select “Restore from backup”, and follow the on-screen instructions.
If you don’t remember your Threema ID, you can tap “Forgot your ID?” to retrieve it in case you have linked it to a phone number or email address.
If you don’t remember the password of your Threema Safe backup, there is no way to restore it.