How do I restore a Threema Safe backup?

Threema Safe backups can be restored in the setup wizard. If there is already a Threema ID set up on your device, delete it first:

Android:

  • In Threema’s main screen, tap on “My Profile”
  • Select “Advanced options”
  • Tap “Delete ID”

iOS / Windows Phone:

  • In Threema’s main view, select the “My Profile”/“My ID” tab
  • Scroll to the bottom, and tap on “Delete ID”

In the setup wizard, select “Restore from backup”, and follow the on-screen instructions.

If you don’t remember your Threema ID, you can tap “Forgot your ID?” to retrieve it in case you have linked it to a phone number or email address.

If you don’t remember the password of your Threema Safe backup, there is no way to restore it.

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