- Why do I only receive messages once I open the app?
- Which Android version is required?
- Which permissions are used under Android, and for what purpose?
- Can I buy/use Threema without a Google account?
- Why does the synchronization not work anymore after rebooting my phone?
- How can I reinstall the app without any loss of data?
- Why can’t I update the app in the Google Play Store?
- Why do I keep getting asked for the Passphrase of the Master Key?
- What does the message “Master key is unlocked” mean?
- How can I save (media) files?
- What are distribution lists?
- What is notification priority?
- What are notification channels?
- How can I customize ringtones and notification sounds?
- Xiaomi: Why is no popup displayed and no sound emitted when new messages arrive?
- What happened to “Android Backup”?
- What happened to the camera’s features?
Problems with push notifications on Gigaset devices
If you experience problems with push notifications on Gigaset devices, please enable the “DuraSpeed” setting as described in this guide on gigaset.com (and allow Threema to run in the background).
Should the problem persist after you have made this adjustment, please complete the steps outlined in the general troubleshooting instructions.