Why doesn't my chat partner receive my messages?
Problems with sending messages can have different causes. Please proceed as follows:
- Please send a message to the ID ECHOECHO. If this works and you receive a response, you're fully able to send and receive messages, and the problem is most likely on the recipient's side.
- Make sure that the Threema ID displayed for the contact you want to reach is still actively used by the recipient. The latter might be using a new ID, in which case messages to the old ID are being misrouted. This can easily be prevented by deleting old IDs and removing duplicate contacts.
- Maybe your ID has been unintentionally blocked by the recipient. Ask the recipient to check this in your own contact's details (iOS: Contacts > Contact details > “Block contact” (at the very bottom); Android: Threema > Contacts > Tap and hold on the contact > Settings > “Deblock contact”). Please also make sure that you have not blocked the recipient yourself.
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