What do the symbols next to a message mean?
- Message sending
The message is being sent to the server. If this status lasts for more than a few seconds, there might be a connection problem. In this case, the message will stay in queue and will be sent as soon as the connection is up again (on iOS and Windows Phone, only when the app is open).
- Message sent
The message was successfully delivered to the server, and a push notification was sent to the recipient if necessary. For technical reasons, if the recipient uses Windows Phone, this status lasts until they open the app (regardless of receiving a push notification).
- Message delivered
The message was successfully delivered to the recipient's device; it has not yet been opened by the recipient, but a preview was displayed. For technical reasons, if the recipient uses Windows Phone, this status is only displayed once the recipient opens the app (not when the push notification is shown). If the recipient has disabled read receipts, this status is permanent and persists even if the message was read.
- Message read
The message has been read by the recipient. If the recipient has disabled read receipts, this status will not be returned.
- Sending failed
The message could not be sent. This can happen, for example, when the network connection is interrupted during a file transfer. Tap and hold the message and select “Try again” (iOS) or “Send” (Windows Phone).
- / User agreement/disagreement
The recipient agrees/disagrees with your message. (Learn more about the agree/disagree feature here.)
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