I can’t log in to Threema Broadcast. Why?

The Professional price plan of Threema Work includes 1 Threema Broadcast ID, where the number of recipients corresponds to the number of Professional licenses in Threema Work. If, for example, there are 80 Professional licenses in Threema Work, there are 80 recipients available in Threema Broadcast.

The use of multiple Broadcast IDs or the communication with more recipients than Threema Work users is not included and must be purchased by means of a separate Broadcast ID. Additional IDs are not linked with Threema Work.

If Threema Broadcast is used in conjunction with Threema Work, the distribution list “All” gets automatically populated with all contacts of the corresponding Threema Work subscription (synchronization is performed once a day).

This ensures that all internal contacts of your Threema Work subscription are internal contacts in Threema Broadcast (cf. Availability: Internal only).

• A Threema ID that was detached from your Threema Work subscription is still member of a group or recipient of a distribution list.
• You have added a Threema ID that’s not part of your Threema Work subscription to a group or distribution list.

The users in question will be removed from the distribution list “All” and any other distribution lists. However, they will not be removed from groups and feeds. As administrator, you can manually remove them from groups and feeds.