Why are sessions not being saved?

If sessions are not saved despite using a session password, browser settings might prevent the data necessary for restoring sessions from being stored locally.

Please adjust your browser settings as follows:

Chromium / Google Chrome

  1. Enter “chrome://settings/content/cookies” in the URL bar, and press Enter
  2. Add “web.threema.ch” to “ Sites that can always use cookies”
  3. Deactivate “Always clear cookies when windows are closed”
  4. Restart Chromium / Google Chrome

Mozilla Firefox

  1. Enter “about:preferences#privacy” in the URL bar, and press Enter
  2. If, in the “History” section, “Never remember history” is set, change this setting to “Use custom settings for history”
  3. Click the “Exceptions” button next to “Accept cookies from sites”
  4. As “Address of website”, enter “https://web.threema.ch/”, and click “Allow” and then “Save Changes”
  5. If (in the “History” section) “Clear history when Firefox closes” is activated, click the “Settings” button; if “Cookies” is checked, uncheck it and confirm by clicking “OK”
  6. Restart Firefox