How can I delete chats and media files?

The management of chats and media files depends on your operating system:

Android

In the side menu, navigate to Settings > Media & Storage > Storage Management, where you can check the storage and choose between the following options:

  • Delete media and files which are older than the specified amount of time (1 week to 1 year)
  • Delete messages which are older than the specified amount of time (1 week to 1 year)

Please note: Messages and media files are only deleted once you tap the button Delete Data or Delete Messages, respectively.

Selectively delete media files of specific chats: In a chat, select “Media Gallery” in the menu and use the drop-down menu to filter the listed files (all, images, videos, voice messages, other files). Tap and hold an item, and then tap on other items to add them to the selection (or tap the “Select all” button in the title bar to select all items). Finally, tap the trash-bin icon to delete the selected items.

iOS

Media files can be managed via the chat view: Open a chat, tap the title bar, and then tap on “Media” in the bar that appeared below the title bar. Select a file, and delete it by tapping the trash-bin icon in the full-screen view.

Windows Phone

Navigate to Settings > Media + Storage, where you can check the storage and choose between the following options:

  • Set the size of outgoing images. Using smaller sizes will reduce the volume of data transfer.
  • Delete all video files
  • Delete all image files
  • Delete all voice messages

Other useful topics