Trouble with group chats – What can I do?

Like single chats, group chats are end-to-end encrypted in Threema. For privacy reasons, groups are not managed on our servers but directly on users’ devices. Since there is no information concerning group compositions stored on the server, groups can become asynchronous, e.g., if a user restores a data backup or is absent for an extended period of time.

If a group is asynchronous, we recommend resynchronizing it first. Only the creator can initiate a synchronization (in the group’s detail view). Should the problem persist, please remove the group member due to which the group became asynchronous (see above), and add them again.

You can access a group’s detail view as follows:

  • Android: In the group chat, tap on the title bar.
  • iOS: In the group chat, tap on the title bar, and then tap on the bar that appears underneath it (containing tokens of the group members).

If some members cannot see messages in a group chat, it is usually because they have activated the “Block Unknown” option. Disable the “Block Unknown” option in “Threema > Settings > Privacy” to receive all group-chat messages.

Related articles

Only the creator of a group can add new and remove existing group members.

Open the group details by tapping the group’s profile picture to learn who is the group’s creator. If you are the creator, you can edit the members as follows:

Android

To add members, open the group details and tap “+.”

To remove a member, tap on their name in the group details and then on “Kick [user] from group.”

iOS

To edit the group members, open the group details and tap on “Manage members.” There, you can add and remove members.

Show all FAQs

Show all FAQs