Why are no profile pictures displayed?
If (for some contacts) no profile pictures are displayed in the chat overview and in the contact list, this might be due to one or more of the following reasons:
- Profile pictures are disabled (in Settings > Appearance)
- The contacts in question haven’t set a profile picture, or they don’t share it with you
- The contacts in question didn’t send you a message since setting their profile picture (profile pictures are transmitted upon message exchange)
- Windows Phone: The chat partners in question are not saved in your contact list (in the chat overview, only profile pictures of chat partners saved in the contact list are displayed)
Other useful topics