Why am I not receiving any push notifications or experiencing delays?
Probably this behaviour is caused by a problem with the push notification service.
First, update the push token in “Threema > Settings > Troubleshooting”. This will re-register the app on Microsoft’s server, and you should receive notifications again.
Should the problem persist, please try the following:
- Reboot your phone.
- Allow Threema to run in the background when battery saving mode is enabled or make sure that battery saving mode is not activated.
- Check the notification settings for Threema in your phone’s settings.
Please also review the following settings:
- In Settings > Location, toggle Location Services.
- In Settings, toggle “Find my phone”.
- Reboot your device.