Why am I not receiving any push notifications or experiencing delays?

Probably this behaviour is caused by a problem with the push notification service. 

First, update the push token in “Threema > Settings > Troubleshooting”. This will re-register the app on Microsoft’s server, and you should receive notifications again.

Should the problem persist, please try the following:

  1. Reboot your phone.
  2. Allow Threema to run in the background when battery saving mode is enabled or make sure that battery saving mode is not activated. 
  3. Check the notification settings for Threema in your phone’s settings.

Please also review the following settings:

  1. In Settings > Location, toggle Location Services.
  2. In Settings, toggle “Find my phone”.
  3. Reboot your device.

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